Training for complete understanding of RapidResponse

You’ve made a great decision choosing RapidResponse. Now you’ve made an equally important one – choosing Kinaxis Knowledge Services to empower you with the knowledge, skills and confidence to achieve supply chain planning excellence.

Choose the training that’s right for you

Ready to get started? Click below to select the role-based Kinaxis training courses you wish to take then click REGISTER FOR SELECTED COURSES.

Consumer

Consumer

Introduction to RapidResponse

This 30-minute video series introduces new users to the concepts and functions that they need to understand to work effectively in RapidResponse. The videos show how to sign in, navigate, find and understand information in reports, and print or export that information. Tools for communication, collaboration, and simulation are introduced. This course provides a foundation for all users to build on as they acquire whatever specialized RapidResponse skills they need, and it is a prerequisite for all other RapidResponse training.

  • Prerequisites: There are no prerequisites. This is the starting point for RapidResponse training.

This training course is available free of charge on the Knowledge Network.
View Course

Contributor

Contributor – Foundational

Introduction to RapidResponse - Japan Only

This course is intended for new RapidResponse users in Japan Only. Lessons include RapidResponse Introduction, Introduction to Scenarios, Editing Data in Scenarios, Advanced data editing.

Please note this class is delivered in Japanese language

date time duration location cost select
October 26, 2020
October 27, 2020
October 28, 2020
 9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
 4 hours Virtual $1,335.00 USD / participant
November 4, 2020
November 5, 2020
November 6, 2020
 9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
 4 hours Virtual $1,335.00 USD / participant
December 14, 2020
December 15, 2020
December 16, 2020
 9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
 4 hours Virtual $1,335.00 USD / participant
January 11, 2021
January 12, 2021
January 13, 2021
 9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
 4 hours Virtual $1,335.00 USD / participant
February 8, 2021
February 9, 2021
February 10, 2021
 9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
9:00 AM - 1:00 PM Japan Standard Time
 4 hours Virtual $1,335.00 USD / participant

RapidResponse - Contributor Level 1 Certification Preparation Workshop

This workshop will prepare candidates for the RapidResponse Contributor certification exam. Students must have a basic knowledge of RapidResponse 2016.2. It builds on the Introduction to RapidResponse videos and provides a review of the core capabilities, features, and functionality of RapidResponse. The workshop will review the skills to navigate in RapidResponse, and how to select the appropriate resources with the correct parameters to obtain desired information, manage scenarios, edit data, and to collaborate with others.

  • In addition to technical topics, this course will cover what to expect when taking the exam and include the Contributor Exam Study Guide.
  • Prerequisites: Students who wish to attend must have completed the Working with Scenarios course and have hands-on experience with RapidResponse.
  • Duration: 2.5 hours
    • date time duration location cost select
    October 26, 2020
    		 2:00 PM - 5:00 PM Eastern Daylight Time
    		 3 hours Virtual No Charge
    November 9, 2020
    		 2:00 PM - 5:00 PM Eastern Standard Time
    		 3 hours Virtual No Charge
    November 19, 2020
    		 8:00 AM - 10:30 AM Central European Time
    		 3 hours Virtual No Charge
    December 7, 2020
    		 2:00 PM - 4:30 PM Eastern Standard Time
    		 2.5 hours Virtual No Charge
    December 21, 2020
    		 8:00 AM - 10:30 AM Central European Time
    		 3 hours Virtual No Charge

RapidResponse - Fundamentals

This course provides a foundation for all users to build on as they acquire the specialized RapidResponse skills they need, and it is a prerequisite for all other RapidResponse Applications, Authoring, and Administration training. It builds on the Introduction to RapidResponse videos and provides a more in-depth look at the core capabilities of RapidResponse.

Through hands-on exercises and generic business-focused content, you will learn how to:

  • Create scenarios in order to assess the impact of changes before executing those changes
  • Collaborate with colleagues and manage scenarios to track changes to data and to determine best solutions
  • Monitor data using alerts to receive automatic notifications of data changes and create custom filters to view only the data you are interested in
  • Perform complex editing in order to use scenarios in a variety of situations and to increase the opportunity for experimentation
  • Implement perspectives to perform repetitive or routine analysis without impacting standard planning calculations
  • Prerequisites: Introduction to RapidResponse
  • Duration: 1.5 days (12 hours)
date time duration location cost select
October 12, 2020
October 13, 2020
October 14, 2020
 8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
 4 hours Virtual $1,335.00 USD / participant
October 21, 2020
October 22, 2020
October 23, 2020
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $1,335.00 USD / participant
November 16, 2020
November 17, 2020
November 18, 2020
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant
November 23, 2020
November 24, 2020
November 25, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $1,335.00 USD / participant
December 7, 2020
December 8, 2020
December 9, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $1,335.00 USD / participant
December 14, 2020
December 15, 2020
December 16, 2020
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant
December 14, 2020
December 15, 2020
December 16, 2020
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant
January 11, 2021
January 12, 2021
January 13, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $1,335.00 USD / participant
January 18, 2021
January 19, 2021
January 20, 2021
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant Closed
February 1, 2021
February 2, 2021
February 3, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $1,335.00 USD / participant
February 8, 2021
February 9, 2021
February 10, 2021
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant Closed
February 15, 2021
February 16, 2021
February 17, 2021
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant
March 1, 2021
March 2, 2021
March 3, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $1,335.00 USD / participant
March 15, 2021
March 16, 2021
March 17, 2021
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $1,335.00 USD / participant Closed
April 5, 2021
April 6, 2021
April 7, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $1,335.00 USD / participant
April 12, 2021
April 13, 2021
April 14, 2021
 8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
 4 hours Virtual $1,335.00 USD / participant Closed
May 3, 2021
May 4, 2021
May 5, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $1,335.00 USD / participant
May 17, 2021
May 18, 2021
May 19, 2021
 8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
 4 hours Virtual $1,335.00 USD / participant Closed
June 7, 2021
June 8, 2021
June 9, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $1,335.00 USD / participant
June 14, 2021
June 15, 2021
June 16, 2021
 8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
8:00 AM - 12:00 PM Central European Summer Time
 4 hours Virtual $1,335.00 USD / participant Closed

RapidResponse - Applications Overview

This video series provides a basis for all contributors to learn about the functional roles, processes, and activities associated with the different RapidResponse applications, as it builds on the core capabilities introduced in Working with Scenarios. This course is a prerequisite for all other application courses, as it provides an overview of RapidResponse applications, their benefits, and how they work together and on their own. This course is available free of charge on the Kinaxis Supply Chain Expert Community.

  • Key differentiators
  • User roles
  • Capabilities
  • Processes
  • Metrics
  • How applications connect
  • Prerequisites: RapidResponse - Introduction, RapidResponse - Working with Scenarios
  • Duration: 1 hour

This training course is available free of charge on the Knowledge Network.
View Course

Contributor – S&OP Applications

RapidResponse - Sales and Operations Planning

This course introduces the resources and tools to assist S&OP Process Owners and other contributors, such as Finance, Marketing, Sales, Operations, and Executives, in managing the S&OP process within the RapidResponse Sales and Operations Planning application. Students will learn how to apply the S&OP process, and how other related processes and activities fit into the overall S&OP process such as demand planning, statistical forecasting, aggregate supply planning, capacity planning, and inventory management.

Learning objectives

By the end of this course, you will be able to:

  • Apply the RapidResponse Sales and Operations Planning (S&OP) process.
  • Identify the RapidResponse Sales and Operations Planning application resources.
  • Understand the process and its activities.
  • Update the annual plan.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview 
date time duration location cost select
November 2, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 2, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 16, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 16, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
February 16, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
April 12, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
June 14, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

RapidResponse - Demand Planning and Statistical Forecasting

This course introduces the resources and tools to assist Demand Planners in creating statistical forecasts, maintaining forecast integrity, and facilitating the consensus demand planning process. They will learn how to modify and manage forecast items, as well as cleanse historical data. They will review the performance of the forecasts from previous cycles in order to make any necessary adjustments to improve the accuracy of future forecasts. Students will also learn how to assign weights to the forecast categories and how to adjust the weights in the resulting consensus demand plan. They will also create a consensus demand plan within the RapidResponse Demand Planning application. 

Learning Objectives:

  • Identify the RapidResponse demand planning components.
  • Improve the accuracy of historical data by identifying and resolving causals and outliers.
  • Configure forecast items and generate a statistical forecast.
  • Manage product lifecycle.
  • Determine ratios for the forecasts provided by Marketing, Sales, and Finance.
  • Adjust the weight of the forecast categories to improve the accuracy of the consensus demand plan.
  • Compare the performance of the different forecasts to align the consensus demand plan with the annual plan targets. 

Prerequisites:

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
date time duration location cost select
November 11, 2020
November 12, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $890.00 USD / participant
February 18, 2021
February 19, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $890.00 USD / participant
April 14, 2021
April 15, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $890.00 USD / participant
June 16, 2021
June 17, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $890.00 USD / participant

RapidResponse - Aggregate Supply Planning

This course introduces the resources and tools to assist Supply Planners in creating and managing the supply plan at an aggregate level within the RapidResponse Aggregate Supply Planning application, as part of the sales and operations planning process. This course will show students how to address exceptions in the supply plan, resolve mismatches between the demand plan and the supply plan, and reallocate supply to address new supply commitments. 

Learning objectives

By the end of this course, you will be able to:

  • Apply the aggregate supply planning process
  • Analyze supply plan metrics
  • Identify and resolve gating components
  • Identify and resolve gating constraints
  • Identify and resolve excess
  • Finalize the supply plan

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse - Applications Overview 
date time duration location cost select
November 9, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
February 17, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
April 13, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
June 15, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

Contributor – Inventory Management Applications

RapidResponse - Inventory Management

This course introduces the resources and tools to assist Inventory Planners and Inventory Managers in managing inventory levels within the RapidResponse Inventory Management application. Students will learn how to optimize customer service levels, inventory value and periods of supply, and inventory quality. This course provides information and instruction about how to update inventory settings to ensure that inventory is aiming for appropriate targets. Students will also learn how to assess inventory position to identify and resolve inventory issues, such as late revenue and stock-outs.

This course is a prerequisite for Inventory Planning and Optimization.

Learning objectives

By the end of this course, you will be able to:

  • Identify and analyze inventory issues.
  • Resolve projected late orders by transferring inventory and updating safety stock quantities.
  • Resolve projected stock-outs by updating lead times.
  • Use the inventory quality ratio (IQR) to review and update IQR targets and transitions.
  • Update inventory targets, such as periods of supply and lot size, to meet new inventory value targets.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
date time duration location cost select
November 4, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 4, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 18, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 18, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
December 3, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
January 28, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
March 25, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
May 27, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

RapidResponse - Distribution Requirements Planning

This course is intended for distribution requirement planners who are responsible for managing their company’s distribution requirement plan. It introduces the RapidResponse Distribution Requirements Planning application and provides instructions on performing various distribution requirements planning tasks. It outlines how to manage the distribution requirements plan (DRP), which includes updating and adjusting the plan and policies, monitoring the plan for exceptions and opportunities, and measuring the effectiveness of the plan.

Learning objectives

By the end of this course, you will be able to:

  • Define the distribution requirements planning process in RapidResponse.
  • Perform the DRP updating process.
  • Investigate issues that are causing late supply.
  • Simulate resolving late supply issues.
  • Evaluate resolution options.
  • Identify exceptions and opportunities to improve the plan.
  • Discuss storage capacity and explore tools for managing storage capacity.
  • Discover push planning capabilities.
  • Explore DRP metrics that allow you to measure and track the plan.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
  • RapidResponse - Inventory Management
date time duration location cost select
November 5, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 5, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 19, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 19, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant

RapidResponse - Inventory Planning and Optimization

This course introduces the resources and tools to assist Inventory Planners in planning and optimizing inventory within the RapidResponse Inventory Planning and Optimization application, as part of the inventory management process. This course provides information and instruction about how to determine optimal inventory strategies and policies to maintain customer service levels. Students will learn how to use safety stock level recommendations with single-echelon inventory planning (SEIP) and multi-echelon inventory optimization (MEIO) methods to plan and optimize inventory.

Learning objectives

By the end of this course, you will be able to:

  • Configure and review part configuration for inventory planning at a single level.
  • Configure and review part configuration for inventory planning at multiple levels.
  • Generate and review safety stock recommendations.
  • Apply safety stock recommendations.
  • Evaluate the proposed safety stock plan and its impact.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
  • RapidResponse - Inventory Management
date time duration location cost select
November 10, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
January 29, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
March 26, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
May 28, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

Contributor – Other Applications

RapidResponse - Capacity Planning (Constraints)

This course introduces the resources and tools to assist Operations Planners and Supply Planners in managing constraints within the RapidResponse Capacity Planning (Constraints) application. This course will show students how to analyze constraint properties, adjust gating constraints, and create new constraints to solve issues with the supply plan or the production schedule. Students will also learn how to edit assumptions and to create new assumptions to show the reasoning for any constraint changes. Students learn through hands-on exercises and business-focused content.

Capacity planning (Constraints) can be used alone or as a part of the aggregate supply planning process. Knowledge of Aggregate Supply Planning is beneficial for students taking this course.

Knowledge of RapidResponse analytics is also beneficial for students taking this course to better understand the processing rules and how they affect constraint calculations. 

Note: This course includes Constrained Constraints, which are available through Industry and Additional Algorithm packages. If your work environment uses the Supply Planning Foundation applications on their own, you'll only have access to Load Only Constraints.

Learning objectives

By the end of this course, you will be able to:

  • Analyze data to determine if constraints are over or underloaded.
  • Analyze and adjust constraint properties, such as the rate and factor of a constraint.
  • Modify existing constraints to resolve issues by pre-building and shifting load.
  • Create a new constraint.
  • Analyze the impact of constraint changes using a scorecard.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
date time duration location cost select
October 13, 2020
 1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
January 25, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
March 22, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
May 24, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

RapidResponse - Master Production Scheduling

This course introduces the resources and tools to assist Master Schedulers in creating and managing the master production schedule (MPS) within the RapidResponse Master Production Scheduling application. This course provides information and instruction about how to review, adjust, and align supply products to meet your company’s demand. Students will learn how to identify and adjust MPS parts with due dates and quantities that are misaligned to demand, and how to resolve the issues to ensure the MPS is achievable.

Learning objectives

By the end of this course, you will be able to:

  • Monitor the master production schedule to maintain stability.
  • Adjust planning parameters, such as lot size and lead time.
  • Run a command to automatically firm up planned orders.
  • Review and adjust inventory targets to align the MPS.
  • Identify the issues that are causing MPS orders to be late.
  • Determine the best option to resolve MPS issues.
  • Finalize and publish the MPS to share with others.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
date time duration location cost select
November 3, 2020
 8:00 AM - 1:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 3, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 17, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
November 17, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
January 27, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
March 24, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
May 26, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

RapidResponse - Order Fulfillment

This course introduces the resources and tools to assist Customer Service Representatives in managing customer orders within the RapidResponse Order Fulfillment application. This course shows students how to identify and promise new customer order requests. This course also shows how to identify and resolve customer orders that have become late, as well as customer orders that have become early. Students will also learn about how key dates in the order fulfillment process are calculated, and understand how order promising zones are used by the application.

Learning objectives

By the end of this course, you will be able to:

  • Promise new customer requests.
  • Review and re-promise existing orders that are late to their commitment.
  • Review and re-promise orders that are early to their commitment.
  • Review order shipment information, such as reports of upcoming shipments and early ship candidates.
  • Review orders on hold and determine the purpose of the assigned hold code.
  • Utilize techniques to resolve orders that are late to their commitment/request.
  • Manually insert or update urgent customer requests.
  • Update order fulfillment policies based on trend analysis.

Prerequisites

  • Introduction to RapidResponse
  • RapidResponse - Fundamentals
  • RapidResponse Applications Overview
date time duration location cost select
October 14, 2020
 1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
January 26, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $445.00 USD / participant
March 23, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant
May 25, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $445.00 USD / participant

Author

Author – Basic

RapidResponse - Authoring Level 1 Certification Preparation Workshop

This workshop will prepare candidates for the RapidResponse Author Level 1 certification exam. Students must demonstrate knowledge of RapidResponse 2016.2. They also must have a basic understanding of the data model, commonly used tables, and know how to create and edit basic:

  • Alerts
  • Workbooks
  • Worksheets
  • Hierarchies
  • Crosstab Worksheets
  • In addition to technical topics, this course will cover what to expect when taking the exam and include the Author 1 Exam Study Guide.
  • Prerequisites: Students who wish to attend must have completed the RapidResponse Authoring Resources 1 and have hands-on experience with RapidResponse.
  • Duration: 2.5 hours
date time duration location cost select
November 10, 2020
 2:00 PM - 5:00 PM Eastern Standard Time
 3 hours Virtual No Charge
November 20, 2020
 8:00 AM - 11:00 AM Central European Time
 3 hours Virtual No Charge
December 8, 2020
 2:00 PM - 4:30 PM Eastern Standard Time
 3 hours Virtual No Charge
December 22, 2020
 8:00 AM - 10:30 AM Central European Time
 3 hours Virtual No Charge

RapidResponse - Basic Authoring - Authoring Resources 1

This course sets the foundation for all other authoring courses by providing a basic understanding of the RapidResponse data model and an overview of common analytics used to calculate data. Familiarity with the data model will enable them to create resources, including reports that display custom views of data.

Authoring 1 is a prerequisite for the Authoring 2 and Authoring 3 courses.

You will learn to:

  • Use common authoring operations on resources.
  • Use version control to manage resources.
  • Navigate and use the RapidResponse data model to locate input and calculated data.
  • Create, edit, and share basic workbooks and worksheets.
  • Construct expressions using the query syntax defined in RapidResponse.
  • Create different types of filters to apply to worksheet data.
  • Summarize and group worksheet data.
  • Create basic chart visualizations of worksheet data.
  • Build a customized form.
  • Design a dynamic form to respond to user interactions.
  • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals
  • Duration: 2.5 days
date time duration location cost select
October 26, 2020
October 27, 2020
October 28, 2020
October 29, 2020
October 30, 2020
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
December 7, 2020
December 8, 2020
December 9, 2020
December 10, 2020
December 11, 2020
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $2,225.00 USD / participant
December 7, 2020
December 8, 2020
December 9, 2020
December 10, 2020
December 11, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
January 18, 2021
January 19, 2021
January 20, 2021
January 21, 2021
January 22, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
February 8, 2021
February 9, 2021
February 10, 2021
February 11, 2021
February 12, 2021
 8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
8:00 AM - 12:00 PM Central European Time
 4 hours Virtual $2,225.00 USD / participant
February 8, 2021
February 9, 2021
February 10, 2021
February 11, 2021
February 12, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
March 8, 2021
March 9, 2021
March 10, 2021
March 11, 2021
March 12, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
April 12, 2021
April 13, 2021
April 14, 2021
April 15, 2021
April 16, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
May 10, 2021
May 11, 2021
May 12, 2021
May 13, 2021
May 14, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
June 14, 2021
June 15, 2021
June 16, 2021
June 17, 2021
June 18, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant

Author – Intermediate

RapidResponse - Intermediate Authoring - Introduction to Scripting

This course provides instruction and information on creating RapidResponse scripts to perform automated actions, which you can run interactively through forms or automatically through scheduled tasks.

  • Design processes that use scripts
  • Demonstrate how to automate processes with scripts
  • Use the RapidResponse script object model to create scripts that run automatically and manually
  • Describe how to create a framework by reusing scripts and library functions
  • Generate a form linked to a script
  • Define custom form validation, messages, and output in a script
  • Prerequisites: It is expected that students taking this course have a background in programming and completed the following courses: RapidResponse Fundamentals, RapidResponse Basic Authoring - Authoring Resources 1, RapidResponse - Understanding Analytics 1, RapidResponse - Intermediate Authoring - Authoring Resources 2
  • Duration: 1 day (8 hours)
date time duration location cost select
December 9, 2020
December 10, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $890.00 USD / participant
January 27, 2021
January 28, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $890.00 USD / participant
April 21, 2021
April 22, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $890.00 USD / participant

RapidResponse - Authoring Level 2 Certification Preparation Workshop

This workshop will prepare candidates for the RapidResponse Author Level 2 certification exam. The attendee should have an intermediate understanding of the RapidResponse data model, core analytics, performance tools, and query language, and know how to create and edit: various types of complex workbooks, composite worksheets, editable crosstab worksheets, workbook and profile variables, insert definitions, dashboards, charts, multiple resource types, and conditionally hidden worksheets, with a need to reference technical documentation and requires only limited assistance from peers.

In addition to technical topics, the course will cover what to expect when taking the exam, and include the Author 2 Exam Study Guide.

  • Prerequisites: Students must have attended the Authoring Resources 1, Understanding Analytics 1 and Authoring Resources 2. Students must also have 3 months or more experience working in RapidResponse.
  • Duration: 2.5 hours
date time duration location cost select
September 30, 2020
 8:00 AM - 11:00 AM Eastern Daylight Time
 3 hours Virtual No Charge Closed
November 11, 2020
 2:00 PM - 5:00 PM Eastern Standard Time
 3 hours Virtual No Charge
December 9, 2020
 2:00 PM - 5:00 PM Eastern Standard Time
 3 hours Virtual No Charge

RapidResponse - Intermediate Authoring - Authoring Resources 2

This course builds on what students have learned in Authoring 1. It introduces new worksheet types and configurations, more advanced expressions, and additional resources that authors can create, including dashboards and scorecards. This course builds upon the understanding of the RapidResponse Analytics. It also provides information and instruction on presenting and further customizing data for users. A good understanding of RapidResponse Analytics is beneficial for this course to better optimize worksheet performance. Students learn through hands-on exercises and business-focused content.

You will learn how to create the following in RapidResponse:

  • Basic composite worksheets
  • Worksheets that can display relevant views of data for different users
  • Drill to related data
  • Workbook and profile variables
  • Worksheets used for inserting and importing data
  • Scheduled tasks that automatically modify data
  • Dashboards and widgets
  • Scorecards and metrics
  • Prerequisites: View the Introduction to RapidResponse video, RapidResponse - Fundamentals, RapidResponse Basic Authoring - Authoring Resources 1, RapidResponse - Understanding Analytics 1
  • Duration: 2.5 days
date time duration location cost select
October 19, 2020
October 20, 2020
October 21, 2020
October 22, 2020
October 23, 2020
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
November 30, 2020
December 1, 2020
December 2, 2020
December 3, 2020
December 4, 2020
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
February 22, 2021
February 23, 2021
February 24, 2021
February 25, 2021
February 26, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
March 15, 2021
March 16, 2021
March 17, 2021
March 18, 2021
March 19, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
April 19, 2021
April 20, 2021
April 21, 2021
April 22, 2021
April 23, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
May 17, 2021
May 18, 2021
May 19, 2021
May 20, 2021
May 21, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
June 21, 2021
June 22, 2021
June 23, 2021
June 24, 2021
June 25, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant

RapidResponse - Understanding Analytics 1

This course provides a fundamental understanding of the RapidResponse analytics for Intermediate Authors to understand how the analytics work, and how to build and edit more efficient resources as a result. It explains how calendars and dates are used in analytics, introduces netting as a core analytic, and discusses concepts such as days of supply, supply explosion, and safety-stock. This course is also for RapidResponse Data Administrators, as it discusses how to configure settings so that the analytic calculations match enterprise data sources.

You will learn to:

  • Configure the planning calendars
  • Utilize dates in calculations
  • Configure the appropriate lead time settings.
  • Define supply rescheduling and order generation rules.
  • Control when dependent demands are generated.
  • Set up lot-sizing policies.
  • Configure yield and scrap
  • Plan across multiple sites.
  • Configure part sources and specify when they are used in planning.
  • Ensure fixed or dynamic safety stock levels are maintained.
  • Define reorder points
  • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals, RapidResponse Basic Authoring - Authoring Resources 1 or RapidResponse Data Administration
  • Duration: 2.5 days
date time duration location cost select
December 14, 2020
December 15, 2020
December 16, 2020
December 17, 2020
December 18, 2020
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
January 11, 2021
January 12, 2021
January 13, 2021
January 14, 2021
January 15, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
February 1, 2021
February 2, 2021
February 3, 2021
February 4, 2021
February 5, 2021
 1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
1:00 PM - 5:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
March 1, 2021
March 2, 2021
March 3, 2021
March 4, 2021
March 5, 2021
 8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
8:00 AM - 12:00 PM Eastern Standard Time
 4 hours Virtual $2,225.00 USD / participant
April 5, 2021
April 6, 2021
April 7, 2021
April 8, 2021
April 9, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
May 3, 2021
May 4, 2021
May 5, 2021
May 6, 2021
May 7, 2021
 8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
8:00 AM - 12:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant
June 7, 2021
June 8, 2021
June 9, 2021
June 10, 2021
June 11, 2021
 1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
1:00 PM - 5:00 PM Eastern Daylight Time
 4 hours Virtual $2,225.00 USD / participant

Author – Advanced

RapidResponse - Authoring Level 3 Certification Preparation Workshop

This workshop will prepare candidates for the RapidResponse Author Level 3 certification exam. The successful candidate should demonstrate advanced knowledge of RapidResponse 2016.2 or later, have a proven ability to create RapidResponse resources from data model, advanced analytics, performance tools, basic scripting, query language and complex expressions. They should also know how to use consistent design principles, analyze and improve performance of new and existing resources, including: automatic data modification workbooks and worksheets, spreading worksheets, automation chains, process orchestration, composite worksheets, editable cross tab worksheets, workbook and profile variables, insert definitions, dashboards, charts, multiple resource types, and conditionally hidden worksheets, with occasional referencing to technical documentation and minimal assistance. In addition to technical topics, the course will cover what to expect when taking the exam, and include the Author 3 Exam Study Materials.

  • Prerequisites:Students must have attended the Authoring Resources 1, Understanding Analytics 1 and Authoring Resources 2, Understanding Analytics 2 and Authoring Resources 3. Introduction to Scripting would also be beneficial but not mandatory. Students must also have 12 months or more experience working in RapidResponse.
  • Duration: 2.5 hours
date time duration location cost select
November 12, 2020
 2:00 PM - 5:00 PM Eastern Standard Time
 3 hours Virtual No Charge
December 10, 2020
 2:00 PM - 4:30 PM Eastern Standard Time
 2.5 hours Virtual No Charge

RapidResponse - Understanding Analytics 2

This course is intended for advanced RapidResponse Authors who have taken Understanding Analytics 1, and who want to learn about the more advanced RapidResponse analytics to better understand and develop resources. It builds on the core netting concepts introduced in analytics, and introduces additional analytic capabilities such as multi-sourcing, alternate BOMs, and forecast spreading/consumption.

You will learn to:

  • Define alternate component configurations under an assembly.
  • Spread forecast demand over smaller intervals to produce a smoother plan.
  • Ensure actuals consume forecast so that only the unconsumed portion is planned.
  • Report supply that is available to promise to new customer orders.
  • Determine realistic order available dates and assess causes of lateness.
  • Use priority-based techniques to influence the allotment of limited supplies.
  • Identify which higher-level orders consumed specific component supplies.
  • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals, RapidResponse - Understanding Analytics 1 and RapidResponse Basic Authoring - Authoring Resources 1, RapidResponse - Intermediate Authoring – Authoring Resources 2 or RapidResponse Data Administration
  • Duration: 1.5 days
    • date time duration location cost select
    December 14, 2020
    December 15, 2020
    December 16, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $1,335.00 USD / participant
    January 18, 2021
    January 19, 2021
    January 20, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $1,335.00 USD / participant
    March 8, 2021
    March 9, 2021
    March 10, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $1,335.00 USD / participant
    May 10, 2021
    May 11, 2021
    May 12, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $1,335.00 USD / participant

    RapidResponse - Advanced Authoring - Authoring Resources 3

    This course provides performance best practices for advanced RapidResponse Authors. It will allow Authors to create complex composite worksheets, as well as additional resources using advanced functions for multiple end users. This course provides the proper methodology for creating worksheets and optimizing their performance, as well as tips for creating efficient and better performing resources. Authors taking this course should be familiar with the RapidResponse analytics in order to plan out all RapidResponse resources from start to finish. This course contains realistic business-focused content and hands-on exercises to learn how to complete these tasks:

    • Create advanced composite worksheets using performance best practices.
    • Create resources using advanced functions, such as spreading worksheets and multi-level composite worksheets.
    • Create and set workbook automation operations to automatically modify data.
    • Manage RapidResponse resources to simplify business processes.
    • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals, RapidResponse Basic Authoring - Authoring Resources 1, RapidResponse - Authoring Resources 2, RapidResponse - Understanding Analytics 1, RapidResponse - Understanding Analytics 2
  • Duration: 1 day
    • date time duration location cost select
    October 29, 2020
    October 30, 2020
    		 1:00 PM - 5:00 PM Eastern Daylight Time
    1:00 PM - 5:00 PM Eastern Daylight Time
    		 4 hours Virtual $890.00 USD / participant
    November 19, 2020
    November 20, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    December 17, 2020
    December 18, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    January 21, 2021
    January 21, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    March 11, 2021
    March 12, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    May 13, 2021
    May 14, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $890.00 USD / participant

    Administrator

    Administrator – User

    RapidResponse - User Administration

    This course is intended for User Administrators who are responsible for the daily management of RapidResponse users. It provides best practices for creating and managing user and group accounts according to their RapidResponse roles. It shows students how to efficiently provide users with the appropriate resources and permissions required to perform their specific tasks. This course also discusses how to communicate information to users, as well as how to monitor user and group activities, such as resource usage. Students learn through hands-on exercises and business-focused content. On completing this course, participants will be able to:

    • Create and manage groups and user accounts
    • Grant or deny permissions
    • Assign and keep track of resources
    • Communicate with users
    • Monitor resource usage
    • Review sign-in activities
    • Troubleshoot issues, such as canceling queries and disconnecting users
    • Prerequisites: Introduction to RapidResponse
    • Duration: 4 hours
    date time duration location cost select
    November 23, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $445.00 USD / participant
    January 25, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $445.00 USD / participant
    February 22, 2021
    		 1:00 PM - 5:00 PM Eastern Standard Time
    		 4 hours Virtual $445.00 USD / participant
    March 22, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $445.00 USD / participant
    April 26, 2021
    		 1:00 PM - 5:00 PM Eastern Daylight Time
    		 4 hours Virtual $445.00 USD / participant
    May 17, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $445.00 USD / participant
    June 21, 2021
    		 1:00 PM - 5:00 PM Eastern Daylight Time
    		 4 hours Virtual $445.00 USD / participant

    Administrator – Data

    RapidResponse - Administrator Level 1 Certification Preparation Workshop

    This workshop will prepare candidates for the RapidResponse Administrator Level 1 certification exam. Candidates must be competent working in either a data or system administrator role, have a working understanding of the architecture of the RapidResponse 2016.2 system in either On-Demand or On-Premises environments. They should also understand the management processes related to users, data and system administration and how to reference technical documentation.

    In addition to technical topics, this course will cover what to expect when taking the exam and include the Administrator 1 Exam Study Guide.

    • Prerequisites: Students who wish to attend must have completed the RapidResponse Data and User Administration courses, the Understanding Analytics 1 course and have hands-on experience with RapidResponse.
    • Duration: 2 hours
      • date time duration location cost select
      October 2, 2020
      		 8:00 AM - 11:00 AM Eastern Daylight Time
      		 3 hours Virtual No Charge Closed
      December 11, 2020
      		 2:00 PM - 4:30 PM Eastern Standard Time
      		 3 hours Virtual No Charge

    RapidResponse - Administrator Level 2 Certification Preparation Workshop

    This workshop will prepare candidates for the RapidResponse Administrator Level 2 certification exam. Candidates must be competent working in either a data or system administrator role, be familiar with the architecture of the RapidResponse 2016.2 system in either On-Demand or On-Premise environments. They should also understand the management processes related to data and system administration and how to reference technical documentation.

    In addition to technical topics, this course will cover what to expect when taking the exam and include the Administrator 2 Exam Study Guide.

    • Prerequisites: Students who wish to attend must have completed the following courses: RapidResponse Data and User Administration courses, the Understanding Analytics 1, Data Model Design & Data Validation as well as the Understanding Analytics 2 courses and have hands-on experience with RapidResponse.
    • Duration: 2 hours
    date time duration location cost select
    November 13, 2020
    		 2:00 PM - 5:00 PM Eastern Standard Time
    		 3 hours Virtual No Charge

    RapidResponse - Data Administration

    This course is intended for Data Administrators who are responsible for managing their company’s enterprise data sources. It provides Data Administrators with information and instruction on integrating data from source systems into RapidResponse. It also outlines how to monitor and maintain data and data integrity with activities such as scheduling data updates and resolving data update issues. Knowledge of the RapidResponse analytics and data model is beneficial for this role to understand how your enterprise data relates to tables and fields in RapidResponse. Students learn through hands-on exercises and business-focused content. On completing this course, participants will be able to:

    • Understand the structure of the data model
    • Map data from data sources to tables
    • Configure sites to allow for integration
    • Create custom tables and fields
    • Run a test update to validate the data mappings
    • Validate planning data to match your data sources
    • Review the status of data updates
    • Review alerts and scheduled tasks
    • Review data affected by updates
    • Create and modify data change limits
    • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals
    • Duration: 2 days
    date time duration location cost select
    November 24, 2020
    November 25, 2020
    November 26, 2020
    November 27, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $1,780.00 USD / participant
    December 8, 2020
    December 9, 2020
    December 10, 2020
    December 11, 2020
    		 9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    		 4 hours Virtual $1,780.00 USD / participant
    January 26, 2021
    January 27, 2021
    January 28, 2021
    January 29, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $1,780.00 USD / participant
    March 23, 2021
    March 24, 2021
    March 25, 2021
    March 26, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $1,780.00 USD / participant
    May 18, 2021
    May 19, 2021
    May 20, 2021
    May 21, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $1,780.00 USD / participant

    RapidResponse - Data Administration - Data Model Design and Data Validation

    This course is intended for Data Administrators who are responsible for supporting an integration project. It outlines how to customize the data model to meet specific business requirements after data has been imported into RapidResponse. It also provides best practices in data model design and validation to configure the data model accurately and solve data and planning issues. This course contains realistic business-focused content and hands-on exercises to learn how to complete these tasks:

    • Customize the data model to satisfy planning, solution, and execution requirements.
    • Apply best practice principles to improve query performance, data integrity, extensibility, and memory consumption.
    • Analyze, validate, and correct complex data and planning errors when comparing to a source system
    • Perform manual planning validation when you are not able to replicate the planning of a source system.
    • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals, RapidResponse Data Administration, RapidResponse - Understanding Analytics 1
    • Duration: 1 day
    date time duration location cost select
    December 7, 2020
    December 8, 2020
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    January 25, 2021
    January 26, 2021
    		 8:00 AM - 12:00 PM Eastern Standard Time
    8:00 AM - 12:00 PM Eastern Standard Time
    		 4 hours Virtual $890.00 USD / participant
    April 19, 2021
    April 20, 2021
    		 8:00 AM - 12:00 PM Eastern Daylight Time
    8:00 AM - 12:00 PM Eastern Daylight Time
    		 4 hours Virtual $890.00 USD / participant

    Integration Platform for RapidResponse - Introduction

    This video introduces the Integration Platform for RapidResponse powered by Talend. This video covers how to:

    • Understand the architecture and benefits of the Talend platform
    • Prerequisites: Introduction to RapidResponse, RapidResponse - Working with Scenarios, RapidResponse - Data Administration, RapidResponse - Understanding Analytics 1
    • Duration: 10 minutes

    This training course is available free of charge on the Knowledge Network.
    View Course

    Integration Platform for RapidResponse - Talend Data Integration Advanced

    This 1-day course, offered by Talend, “enables you to use the more advanced features of Talend Data Integration as quickly as possible.”

    • Prerequisites:Introduction to RapidResponse, RapidResponse - Working with Scenarios, RapidResponse - Data Administration, RapidResponse - Understanding Analytics 1, Integration Platform for RapidResponse - Introduction, Integration Platform for RapidResponse - Talend Data Integration Basics
    • Duration: 1 day
    • If you have purchased a Data Administrator learning subscription, this course is available to you on the Kinaxis Learning Center. If you want to purchase this course, please contact knowledge@kinaxis.com.

    Integration Platform for RapidResponse - Talend Data Integration Basics

    This 2-day course, offered by Talend, “helps you use Talend Studio for Data Integration as quickly as possible. It focuses on the basic capabilities of Studio and how you can use it to build reliable, maintainable data integration tasks that solve practical problems, including extracting data from common database and file formats, transforming it, and integrating it into targets.”

    • Prerequisites: Introduction to RapidResponse, RapidResponse - Working with Scenarios, RapidResponse - Data Administration, RapidResponse - Understanding Analytics 1, Integration Platform for RapidResponse - Introduction
    • Duration: 2 days
    • If you have purchased a Data Administrator learning subscription, this course is available to you on the Kinaxis Learning Center. If you want to purchase this course, please contact knowledge@kinaxis.com.

    Working with the Integration Platform for RapidResponse

    This series of videos explains how to use the Integration Platform for RapidResponse, either by leveraging the SAP template or by designing jobs in Talend Studio, using the Talend Administration Center to schedule and monitor jobs, and using Real-time Integration to automate transformation of inbound and outbound data between RapidResponse and external data sources.

    • Prerequisites: Introduction to RapidResponse, RapidResponse - Fundamentals, RapidResponse - Data Administration, RapidResponse - Understanding Analytics 1, Integration Platform for RapidResponse - Introduction, Integration Platform for RapidResponse - Talend Data Integration Basics, Integration Platform for RapidResponse - Talend Data Integration Advanced
    • Duration: 1-4 hours
    • If you have purchased a Data Administrator learning subscription, this course is available to you on the Kinaxis Learning Center. If you want to purchase this course, please contact knowledge@kinaxis.com.

    Expert

    Author – Advanced

    RapidResponse Advanced - Japan Only

    This course is intended for RapidResponse Advanced users in Japan Only. Lessons include RapidResponse Authoring, Data Modeling, Creating workbooks and worksheets, Filtering data, Adding Custom Filter Controls.

    • Prerequisites: RapidResponse Introduction - Japan
    • Duration: 4 hours
    date time duration location cost select
    October 12, 2020
    October 13, 2020
    October 14, 2020
    October 15, 2020
    October 16, 2020
    October 19, 2020
    October 20, 2020
    October 21, 2020
    October 22, 2020
    October 23, 2020
    		 1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    1:00 PM - 5:00 PM Japan Standard Time
    		 4 hours Virtual $4,450.00 USD / participant Closed
    November 9, 2020
    November 10, 2020
    November 11, 2020
    November 12, 2020
    November 13, 2020
    November 16, 2020
    November 17, 2020
    November 18, 2020
    November 19, 2020
    November 20, 2020
    		 9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    		 4 hours Virtual $4,450.00 USD / participant
    December 7, 2020
    December 8, 2020
    December 9, 2020
    December 10, 2020
    December 11, 2020
    December 14, 2020
    December 15, 2020
    December 16, 2020
    December 17, 2020
    December 18, 2020
    		 9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    		 4 hours Virtual $4,450.00 USD / participant
    January 25, 2021
    January 26, 2021
    January 27, 2021
    January 28, 2021
    January 29, 2021
    February 1, 2021
    February 2, 2021
    February 3, 2021
    February 4, 2021
    February 5, 2021
    		 9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    		 4 hours Virtual $4,450.00 USD / participant
    February 22, 2021
    February 23, 2021
    February 24, 2021
    February 25, 2021
    February 26, 2021
    March 1, 2021
    March 2, 2021
    March 3, 2021
    March 4, 2021
    March 5, 2021
    		 9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    9:00 AM - 1:00 PM Japan Standard Time
    		 4 hours Virtual $4,450.00 USD / participant

    Course dates, times and rates subject to change at Kinaxis' discretion.

    Cancellation policy

    All student cancellations must be received by email to CLS@kinaxis.com.

    Attendees are required to give 5 business days notice prior to the class start date of class to cancel their participation and prevent late-cancelation, or no-show fees. The penalty is equal to the full list-price of the course.

    Cancellation fees apply to courses covered by Customer Reference Program credits and are obligated upon enrollment.

    Scheduled courses may be canceled if a minimum number of students do not enroll. Should a course be canceled for any reason, Kinaxis' liability is limited to the return of any prepaid tuition only. If the class is canceled by Kinaxis, Inc. you will be notified a minimum of five days prior to the class start date.